We are a leading financial institution dedicated to serving the financial needs of our clients and providing them with exceptional customer service. As a part of the Junior Old Boys' Association Bank, our mission is to ensure that our clients receive unparalleled financial support and service. We are seeking a Client Centre Executive - Service to join our dynamic team and contribute to our mission.

Job Description:

Key Responsibilities:

Client Relationship Management: Build and maintain strong relationships with clients by addressing their financial inquiries and providing solutions that align with their needs and objectives.

Customer Service Excellence: Deliver top-tier customer service by ensuring prompt and accurate responses to client inquiries through various communication channels, including phone, email, and in-person meetings.

Financial Guidance: Assist clients in understanding various financial products and services offered by the bank, providing them with the necessary information to make informed decisions.

Problem Resolution: Investigate and resolve client complaints and issues, ensuring that all concerns are addressed in a professional and timely manner.

Cross-selling: Identify opportunities to cross-sell relevant financial products and services to clients, contributing to the bank's growth and revenue targets.

Documentation: Maintain accurate client records, update information, and ensure all regulatory requirements are met.

Compliance: Stay updated on the latest financial regulations and internal policies to ensure compliance with all applicable rules and standards.

Reporting: Prepare regular reports on client interactions, feedback, and trends to help improve services and support strategic decision-making.

Qualifications:

A bachelor's degree in finance, business, or a related field is preferred.

Prior experience in customer service, particularly in a banking or financial services setting, is a significant advantage.

Strong interpersonal and communication skills.

Knowledge of banking products and services.

Excellent problem-solving and conflict resolution abilities.

Familiarity with financial regulations and compliance requirements.

Proactive and results-oriented approach to work.

Team player with the ability to collaborate effectively with colleagues.

Benefits:

Competitive salary and performance-based bonuses.

Ongoing training and development opportunities.

Health and wellness benefits.

Employee assistance programs.

A supportive and inclusive work environment.

Opportunities for career advancement within the bank.

How to Apply:

If you are passionate about delivering exceptional customer service and have a strong interest in the financial industry, we encourage you to apply for the Client Centre Executive - Service position. Please submit your resume and a cover letter outlining your qualifications and motivation for joining our team. We look forward to reviewing your application and potentially welcoming you to our dynamic banking family in Srilanka.